The previous installment in this month’s series examined the burgeoning importance of the Conditional safety rating for carriers’ business prospects and FMCSA’s abandonment of prior policy prioritizing follow-up reviews of Conditional-rated carriers. Access that story, detailing the tale one such carrier — rated Conditional in 2012 — via this link. This installment continues that story
Old Time Express’ Mark White, with a Conditional rating handed down in 2012, saw it firsthand. “Even a convicted felon at some point serves his sentence and gets out,” he says. With further attempts at garnering a follow-up review going nowhere, about a year into the Conditional rating “we started fielding calls from direct customers,” he adds, that went something like this: “‘My safety department is really looking at this – and I can only go to bat for you for so long.’ And then you start getting rejected bidding on new business, and it starts to really irritate you.”
At wits’ end, in spring 2013, the Whites said to themselves, “What if we just go e-logs?”
About the same time, Brands Truck Insurance, the company’s agent, offered to send a consultant it uses for just this kind of situation, White says.
Even the consultant was surprised at Old Time Express’ decision, in May 2013, to begin trying out an Omnitracs e-logs system. The carrier invested $20,000 in the system and ongoing $40-per-unit subscription fees. It was a huge expense for a company of its size.
The consultant, Jeff Davis of Fleet Safety Services, eventually felt the move was a savvy one when it came to pleasing FMCSA’s Tennessee division, White says. With continuing federal moves toward an electronic-log mandate, “he thought we were really setting ourselves up to be the poster child for what they wanted to happen.”
Still, however, Old Time Express’ circumstances didn’t change until it was called into FMCSA’s Tennessee division at the Nashville headquarters in March of this year, after two years under the Conditional status. Officials reviewed compliance evidence prepared by Davis and recommended a reinstatement of Old Time Express’ prior Satisfactory rating to the regional Atlanta office. It was approved days later.White and others suggest that reinstatements like that which Old Time Express received – with just a visit to the FMCSA division office – are rare, given a carrier rated Conditional after being unrated would require another onsite audit. It helps when you have a consultant who knows how to work the system on your side, to “jump through the hoops” to get things done, White says today. Adopting e-logs for an hours problem certainly didn’t hurt the company’s chances. Without all of it “and a great insurance provider who made that happen,” he adds, “we might not be where we are today.” It took only two months for reinstatement of Old Time Express’ Satisfactory rating to take “some of the heat off of us” from increasingly concerned shippers, White says. “One very large shipper that had approached us” when Old Time Express was Conditional and then backed off has now “finished the new-carrier setup process,” White says.
As for the brokers whose knee-jerk reaction was to pull away from the company, Old Time Express has taken note: “We won’t be doing business with them again.”