Since launching the Dynasys brand of diesel-powered auxiliary power units (APUs) in January of 2010, according to Hodyon CEO David Hancock the company has battled accessibility issues for owner-operators. “An $8,000 investment can be up to 20 percent an operator’s income,” he says. The company’s leasing program, in which “no owner-operator is refused, regardless of credit score,” enables payment for the device to be spread out over time such that monthly fuel savings are greater than the lease payment.
“We have the only in-house leasing program” among similar device manufacturers, says Hancock, likewise 24/7 customer service operated by Hodyon’s owner staff support personnel.
Paired with the company’s current 139-dealer-network, which is growing, the central support staff can assist owner-operators in troubleshooting problems themselves, locating parts and service locations, with no small amount of assisting in coordination with dealers in preparation for operators’ arrival.
“It’s like a concierge service,” says Hancock of the Dynasys customer service operators. “Our guy is trying to make getting service a simple, user-friendly experience.” (Hodyon’s 139 dealers include multiple-location franchises like Rush Truck Centers as well as 30 or more independent garages around the nation.)
Great American Trucking Show attendees can find representatives of the company at Booth No. 19049. Visitors can run through a demo of the Dynasys technology in the pictured custom box truck through Saturday.
[youtube A6qcAALAkiM nolink]