Kenworth led in six of the seven service categories: dealer attitude, dealer facility, service delivery, service initiation, service adviser and price.
Volvo Trucks of North America ranked highest in customer satisfaction in the vocational segment. Volvo led the vocational segment in quality, ride/handling/braking and interior.
Peterbilt came in second in the study’s dealer service rankings. The company received strong service quality and service adviser scores.
Randall Publishing Sells to Wachovia
Randall Publishing Co., publisher of Truckers News, announced Nov. 1 that its controlling shareholders have sold all of their interests to Randall-Reilly Publishing LLC, a new entity formed by F. Mike Reilly, chief executive officer, and Wachovia Capital Partners of Charlotte, N.C.
Terms of the sale and the new equity interests were not disclosed.
The company also publishes Overdrive, CCJ, eTrucker.com, Equipment World and Modern Woodworking, and owns the Great American Trucking Show.
“The management of Randall Publishing Co. is excited to begin a new chapter in the company’s history and believes that this partnership with Wachovia Capital Partners will enhance the company’s profitability, security and growth,” Reilly said.
Randall Publishing Co. was founded in 1934 by H. Pettus Randall Jr. His son, H. Pettus Randall III, assumed the leadership of the company in 1976. Reilly joined the company in 1975 and became president in 1984. Under their leadership, the company developed into one of the country’s fastest-growing business-to-business publishing firms.
Upon the death of her husband in 2002, Dr. Cathy J. Randall became chairman of the company, and Reilly became CEO.
Wachovia has invested in more than 200 businesses since 1988, many of them in publishing, said Sean M. Smith, principal of Wachovia Capital Partners.
Under the new company, Mike Reilly will remain as CEO, with David Wright as COO and Shane Elmore as CFO. The company’s headquarters will remain in Tuscaloosa, Ala., and no staffing changes are planned.
-From Staff Reports