Mack offers powertrain, service packages
Mack says it has been integrating powertrains for 112 years and is now taking that philosophy to the extreme with two new product offerings: the Super Econodyne powertrain and Pedigree Uptime Protection service and support package. It introduced both Thursday in Louisville, Ky.
“Our goal is to provide integration for our customers to the entire truck ownership experience, providing a total business solution for customers,” said John Walsh, vice president of marketing.
David McKenna, director of sales and marketing, said the Super Econodyne package is designed with all-Mack proprietary components for a complete Mack Pedigree Powertrain, consisting of an MP8-445SE diesel engine, mDRIVE automated manual transmission, C125 proprietary drive axles and custom software. The result, McKenna said, is up to 3.5 percent better fuel efficiency compared with similarly spec’d vehicles.
Super Econodyne is available on all Mack Pinnacle models rated up to 88,000 lb. GCWR.
Contributing to the fuel-efficiency improvement, McKenna noted, is the Super Econodyne’s “down speed” feature. Super Econodyne is engineered to “down speed” more than 200 rpm at highway speed of 65 mph, cruising at 1160 rpm versus 1380 rpm. That reduces fuel consumption by up to 2 percent compared with previous engine models, with a corresponding reduction in CO2 emissions, he said. The Mack proprietary C125 drive axles deliver an additional 1.5 percent fuel economy improvement.
Mack also announced its new Pedigree Uptime Protection program. Dave Albert, director of aftermarket solutions, said the Pedigree program is a package with three components: Bulldog Service Management, Bulldog Parts Purchasing and Bulldog Asset Protection.
Bulldog Service Management is powered by MVASIST and includes Mack OneCall roadside support service. Albert said MVASIST allows customers to improve communications, manage costs, reduce downtime and increase operating efficiency. Through an online portal, customers are able to communicate with the dealer, initiate repairs, access a complete service history, approve and monitor repair status, and manage repair expenses.
The company also announced MVASIST will now be free-of-charge on any new Mack truck delivered after last Jan. 1.
Albert said Mack OneCall is a full-service support center that manages breakdown assistance, towing services, technical support and real-time online case tracking.
Bulldog Parts Purchasing enables 24/7 parts purchasing online and offers online access to purchase and invoice history. Bulldog Asset Protection includes purchased coverage and provides preventive maintenance programs performed at any Mack dealer in the U.S. as well as inspections based on CSA guidelines.