customer satisfaction studies

Study: Truck owners happy with timely arrivals

Medium-duty truck owners are more satisfied with their purchase if trucks are ready when promised, J. D. Power and Associates said of recent survey results. The marketing analysts found that overall service satisfaction averages 215 points higher on a 1,000-point scale among medium-duty truck owners The study also finds that engine- or fuel-related problems typically result in the greatest amount of downtime. A truck with an engine or a fuel problem averages eight days of downtime, said ...

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