customer satisfaction

Hino, Cummins, Paccar top power rankings for medium-duty engines

Class 5, 6 and 7 truck engines and transmissions were rated in J.D. Power's U.S. Medium Duty Truck Engine and Transmission Study of vocational application models.

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Freightliner, Kenworth top J.D. Power study

The J.D. Power and Associates’ 2012 Customer Satisfaction Study found Freightliner as the highest ranking heavy-duty truck manufacturer, followed by Volvo in second, and Peterbilt in third place in both the on-highway and vocational segments of the study. Kenworth boasts the highest ranking manufacturer in customer satisfaction with dealer service. The study, based on responses from 1,725 primary maintainers of one-model-year-old trucks, was done in April and May 2012. Freightliner and Volvo, both international manufacturers, earned satisfaction ...

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