customer service

Going independent on TV: Todd and Tamera Sturgis

Overdrive's 2013 Most Beautiful top-ten finisher Jessica Samko is likewise a featured hauler in this year's Shipping Wars season on A&E.

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Be your own boss: The wonders and woes of getting your own authority

It can be a hard road, but with careful planning and a little luck, getting your own authority can be a plus for operational freedom and income.

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Going where others won’t: Owner-operator Jimmy Nevarez

Nevarez has made a career specialty out of short-haul in Los Angeles, Calif., as an owner-operator in spite of the many naysayers who told him it couldn't be done.

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Bridgestone cites value of Ecopia-FuelTech combo

Bridgestone officials say the company has redoubled its focus on delivering value to "the boss," its commercial customers.

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Truck-Lite goes gonzo with customer service in new YouTube series

"Customers often ask the same questions about the features and design of our products," says Bob Ives, Truck-Lite's marketing vice president. Coming upon a creative way to address those customer questions and concerns, the company has undertaken a series of YouTube vids that Ives says has proven an "excellent tool" to address "feedback and concerns with an entertaining and educational experience." The series, headed "Capucci Labs" on Truck-Lite's YouTube channel, sees company Director of National Aftermarket Sales ...

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‘American Trucker’ rebroadcasts; my interview with the host

If you missed the debut episodes of the "American Trucker" series last Thursday on the Speed Channel, it's being rebroadcast tonight at 8 and 11 p.m. ET, and 8 a.m. tomorrow. The next new episodes follow on Thursday, with "Bandit and the Snowman" and "Robb and the Bear," the latter likely to include sneak-peek material about Paul Sagehorn's B.J. and the Bear rig I've written about so much here. Catch a clip from the sneak-peek ...

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