customer service

Be your own boss: The wonders and woes of getting your own authority

| January 06, 2014

It can be a hard road, but with careful planning and a little luck, getting your own authority can be a plus for operational freedom and income.

Going where others won’t: Owner-operator Jimmy Nevarez

Tara Bullock | November 29, 2013

Nevarez has made a career specialty out of short-haul in Los Angeles, Calif., as an owner-operator in spite of the many naysayers who told him it couldn't be done.

Bridgestone cites value of Ecopia-FuelTech combo

| August 15, 2012

Bridgestone officials say the company has redoubled its focus on delivering value to "the boss," its commercial customers.

Truck-Lite goes gonzo with customer service in new YouTube series

| November 01, 2011

"Customers often ask the same questions about the features and design of our products," says Bob Ives, Truck-Lite's marketing vice president. Coming upon a creative way to address those customer questions and concerns, the company has ...

‘American Trucker’ rebroadcasts; my interview with the host

| March 01, 2011

If you missed the debut episodes of the "American Trucker" series last Thursday on the Speed Channel, it's being rebroadcast tonight at 8 and 11 p.m. ET, and 8 a.m. tomorrow. The next new episodes ...

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