customer service

New app puts load tracking in the hands of independents

FreightPrint is out with a smartphone app and tracking service that harnesses the GPS and cellular communication capabilities of smartphones in order to put tracking tools and service into the hands of independents and small fleets.

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‘No Broker Freight’ board: Service in limbo until further notice

A reader's difficult experience with the load marketplace concludes; details on steps to take for others in similar situations; and a question: Anybody had success with a service marketing itself as connection to direct-ship freight?

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Going independent on TV: Todd and Tamera Sturgis

Overdrive's 2013 Most Beautiful top-ten finisher Jessica Samko is likewise a featured hauler in this year's Shipping Wars season on A&E.

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Be your own boss: The wonders and woes of getting your own authority

It can be a hard road, but with careful planning and a little luck, getting your own authority can be a plus for operational freedom and income.

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Going where others won’t: Owner-operator Jimmy Nevarez

Nevarez has made a career specialty out of short-haul in Los Angeles, Calif., as an owner-operator in spite of the many naysayers who told him it couldn't be done.

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Bridgestone cites value of Ecopia-FuelTech combo

Bridgestone officials say the company has redoubled its focus on delivering value to "the boss," its commercial customers.

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Truck-Lite goes gonzo with customer service in new YouTube series

"Customers often ask the same questions about the features and design of our products," says Bob Ives, Truck-Lite's marketing vice president. Coming upon a creative way to address those customer questions and concerns, the company has undertaken a series of YouTube vids that Ives says has proven an "excellent tool" to address "feedback and concerns with an entertaining and educational experience." The series, headed "Capucci Labs" on Truck-Lite's YouTube channel, sees company Director of National Aftermarket Sales ...

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‘American Trucker’ rebroadcasts; my interview with the host

If you missed the debut episodes of the "American Trucker" series last Thursday on the Speed Channel, it's being rebroadcast tonight at 8 and 11 p.m. ET, and 8 a.m. tomorrow. The next new episodes follow on Thursday, with "Bandit and the Snowman" and "Robb and the Bear," the latter likely to include sneak-peek material about Paul Sagehorn's B.J. and the Bear rig I've written about so much here. Catch a clip from the sneak-peek ...

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