J.D. Power

Study: Problems increase with lower-emissions technologies

Problems in the trucks rose 9 percent to 223 problems per 100 trucks in 2012, with the biggest issues being engine and fuel problems caused by technology originally designed to reduce emissions.

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Freightliner, Kenworth top J.D. Power study

The J.D. Power and Associates’ 2012 Customer Satisfaction Study found Freightliner as the highest ranking heavy-duty truck manufacturer, followed by Volvo in second, and Peterbilt in third place in both the on-highway and vocational segments of the study. Kenworth boasts the highest ranking manufacturer in customer satisfaction with dealer service. The study, based on responses from 1,725 primary maintainers of one-model-year-old trucks, was done in April and May 2012. Freightliner and Volvo, both international manufacturers, earned satisfaction ...

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