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Study: Truck owners happy with timely arrivals

Medium-duty truck owners are more satisfied with their purchase if trucks are ready when promised, J. D. Power and Associates said of recent survey results. The marketing analysts found that overall service satisfaction averages 215 points higher on a 1,000-point scale among medium-duty truck owners The study also finds that engine- or fuel-related problems typically result in the greatest amount of downtime. A truck with an engine or a fuel problem averages eight days of downtime, said ...

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Hornaday driver wins service award

Hornaday Transportation driver Obediah Anderson has won the top prize in a customer service campaign, the Monroeville, Ala.-based carrier announced. A flatbed operator, Anderson won $200 and a stainless steel barbecue grill in the Keep ‘Em Rollin’ campaign. Read more at Hornaday Transportation.

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An old star shines coast-to-coast

Owner-operator Mike Long, a native of Marion, Ind., restored a 1979 IH Transtar 4070B six years ago. The Landstar Ranger contractor still drives it.

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Averitt wins customer service award

Averitt Express, based in Cookeville, Tenn., has won two 2010 Quest for Quality awards given by Logistics Management magazine for outstanding customer service. The awards are in the South/South Central Regional Less-than-Truckload and Third-Party Logistics categories. Read more about the awards at Averitt Express.

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Website commemorates Overdrive’s 50th

The new website, OverdriveRetro, offers retrospects on news, features and photos from 50 years of trucking history covered by Overdrive magazine for its 50th anniversary of its September 1961 launch. With special attention to the magazine's back issues and reader interaction, the website has five photo galleries, a section for readers to submit memories and anecdotes about trucking, a equipment section featuring the best innovations over 50 years, a weekly featured topic, videos and a blog by Overdrive managing ...

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PIB TIP: MAINTAIN TIRE PRESSURE. To reduce rolling resistance, check the tire air pressure in all 18 tires and fill them up at least weekly to the manufacturer’s specifications. The trailer tires may belong to your carrier, but why pay the extra cost of pulling a trailer with under-inflated tires? The Partners in Business program is produced by Overdrive and the consultants at ATBS, the nation’s largest owner-operator business services firm, and is sponsored by ...

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Rusty Allen of Monroe Township, N.J., hauls general commodities in the Northeast with his 2000 Freightliner classic, shown in the photo. The rig is equipped with a 430-hp Cat and a 10-speed Rockwell tranny. Allen added LED lights to all four sides, aftermarket half-fenders, mud flaps and a 16-in. drop visor.

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Tempe, Ariz., resident Trent Waller hauls milk in the Southwest in his 2007 Peterbilt 379. The truck is equipped with a 550-hp Cat and an 18-speed Eaton Fuller transmission. Waller has added custom touches as well, including aftermarket fenders, stainless steel steps, a custom-built flush-mounted bumper, and some diamond plating.

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PIB TIP: PERFORM REGULAR PM. Preventive maintenance ensures your truck is running efficiently. Check your current miles per gallon at each fill, and if it falls off, determine the reason. Check often enough to catch low oil, a dirty air filter or an air compressor leak. Don’t use a higher-viscosity oil than you need. The Partners in Business program is produced by Overdrive and the consultants at ATBS, the nation’s largest owner-operator business services firm, ...

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Kandel Transport’s seasoned legacy

Owner-operator Richard Daniels started trucking in 1946 and retired as Kandel Transport Co. president in 1992. His son, Jack Daniels, grew the Akron, Ohio-based reefer carrier with his father's guidelines: "Flash has no place in a business owner's life."

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