Tag: customer service

Overdrive Radio

Sell service, haul value, build relationships — words to the wise, from a longtime independent

Owner-operator Artie Daniel built his business selling service to the customer, whether broker or shipper, for long-lasting connection. More in Overdrive Radio.

October 23, 2020

Small Fleet Champ

The secrets to growing — and excelling — beyond one truck: Delegate, manage costs, be fair and honest

This panel of Small Fleet Champ finalists delivered a myriad of insights in business development, cost management and more in a push to grow the business.

August 28, 2020

Channel 19

Building the foundation: Knocking on doors with a Texas-based hotshot trucker

Read about hotshot trucker Joey Terra's foundational relationships with his customers (brokers, too), which distinguish his hauling business's efforts.

August 19, 2020

Electronic Logging Devices

Omnitracs: ELDs back online after service disruption

Partial service has been restored for 99% of the Omnitracs devices affected by this weekend’s service disruption, says Omnitracs CEO Ray Greer. The temporary software patch is an interim fix until a permanent firmware update can be deployed, Greer said.

November 7, 2019

Electronic Logging Devices

ELDs’ final shift: How poor customer service can cause noncompliance

60 days out from the Dec. 17. AOBRD-to-ELD transition deadline, the latest in this series explores issues of customer service, in part driving some owner-operators’ and fleets’ provider decisions as the adoption of ELD technology proceeds.

October 17, 2019

Electronic Logging Devices

Goodbye, AOBRD: ELDs’ final shift

90 days out from the ELD mandate’s final Dec. 17 deadline, many fleets and one-truck owner-operators with authority are delaying the transition from AOBRD-spec technology. ELD providers are hopeful for new customers among the small percentages of truckers switching providers during the transition.

September 17, 2019

Channel 19

Erroneous status-switch to on-duty driving, while parked — Mark Kirbyson’s latest ELD issue

In November Kirbyson began having an issue with the ELD in his 2007 Caterpillar-powered Peterbilt kicking him into on-duty driving status, while he was asleep in the bunk. “Have others experienced a similar issue?” he asks. How’d you solve it?

April 24, 2019

Overdrive Extra

Choose professionalism to define, and create, your value

Choose to be a professional and you will create value, and you will know what your personal value is worth when it is time to ask for a raise, search for a company to call home, or negotiate that contract with the broker or shipper business partner.

December 11, 2018

Electronic Logging Devices

POLL: Are you satisfied with your electronic logging device and provider company?

Independent owner-operators, six months and counting since the April enforcement deadline for the FMCSA’s ELD mandate, if you’re utilizing and ELD for logs, how is the device and its provider performing?

October 23, 2018

Overdrive Extra

A positive example for Joe Public, and the influence of professionalism

If truckers do not appreciate other truckers, how on earth can we expect Joe Public to appreciate what we do to make their lives easier? Read more on Overdrive.

July 13, 2018

Electronic Logging Devices

E-log provider honored for customer service

GPS Insight has won 6 awards for customer service in recent years and was the only telematics company that received an award for customer service this year.

May 16, 2018

Electronic Logging Devices

KeepTruckin’s ELD buyout program

The KeepTruckin ELD provider has launched what it’s calling the “Shifting Gears” program to offer an account credit to offset some of the cost to users who switch from another ELD provider to KeepTruckin. It’s open to any-size fleet using any ELD provider.

May 1, 2018