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Tag: malfunctions
Electronic Logging Devices
ELDsâ final shift: How poor customer service can cause noncompliance
60 days out from the Dec. 17. AOBRD-to-ELD transition deadline, the latest in this series explores issues of customer service, in part driving some owner-operatorsâ and fleetsâ provider decisions as the adoption of ELD technology proceeds.
October 17, 2019
Channel 19
Faulty speed sensors, ground wires, empathy on customer service issues: Readers respond to one owner-opâs ELD issue
Several readers offered a variety of fixes in comments that had helped them with problems with their ELD acting with a mind of its own, similar to what Mark Kirbyson reported a couple weeks back here on Channel 19. Others, shared here, wrote in directly.
May 7, 2019
Channel 19
Erroneous status-switch to on-duty driving, while parked â Mark Kirbysonâs latest ELD issue
In November Kirbyson began having an issue with the ELD in his 2007 Caterpillar-powered Peterbilt kicking him into on-duty driving status, while he was asleep in the bunk. âHave others experienced a similar issue?â he asks. Howâd you solve it?
April 24, 2019
Channel 19
Nearly half of independents using ELDs give no thanks for device providers
Almost half of independent owner-operator respondents whoâve put on an e-log reported a âno-satisfactionâ level with their ELD provider â add those who were only âsomewhat or a little satisfied,â and you can account for more than 6 in 10 responding independents using an ELD today.
November 21, 2018
Electronic Logging Devices
POLL: Are you satisfied with your electronic logging device and provider company?
Independent owner-operators, six months and counting since the April enforcement deadline for the FMCSAâs ELD mandate, if youâre utilizing and ELD for logs, how is the device and its provider performing?
October 23, 2018
Overdrive Radio
A âmalfunction junctionâ where ELDs meet hours enforcement: Owner-operator Jon Hoseâs OOS story
The independent shares his story of being put out of service with a false-log violation in Missouri early in June. The violation was a result of en-route malfunctions of his One20 F-ELD, and offers insights on how inspectors are handling en-route malfunctions, and how you can be prepared for one should it happen to you.
July 12, 2018
Business
How to request more time to replace a malfunctioning ELD
A centralized email put in place in the ELD mandate's early days is no longer functional, officials say. Extension requests beyond the allowed eight days to use paper logs should be routed to the appropriate state field offices.
June 29, 2018
Electronic Logging Devices
ELD makersâ controls for data security
Suppliers restrict their electronic logging device applications from sharing data with other applications on the device as a safeguard against potential security breaches in those applications, among other efforts.
September 12, 2017
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