Click for Parts
In some cases, the benefits of an online purchase of a bulky or heavy item can be outweighed by high shipping costs. “If a part is too big and heavy, the shipping costs can quadruple the overall price,” says J.J. Keller’s Thomas Bray.
Manufacturers expand online offerings
E-commerce trends are prompting truck and engine makers to accommodate more Class 8 customers with online service.
In early 2010, Navistar International Corp. launched partsmartparts.com, which allows users to find parts based on vehicle and engine models. In July 2011, the catalog was sold to Amazon.com, where it’s now Amazon.com/partsmart.
The site’s parts are geared toward used truck owners seeking maintenance items such as brake parts, filters and water pumps, says Navistar Marketing Manager Kim Speciale. Online prices are the same as at all Navistar dealers.
Volvo launched mvselect.com for Volvo and Mack Class 8 customers in 2009. The site lets users order Volvo parts, with inventory and pricing verified with a specific dealer. A coupon website, truckpartssavings.com, started in March, offers discounts for parts on mvselect.com. Smartphone apps for the coupon site and mvselect.com are being developed, says James Chenier, Volvo’s vice president for parts sales and marketing.
Paccar Parts has a customer call center with “leading-edge telecommunications and computer technologies to make it easier for owner-operators to get priority service 24 hours a day, seven days a week, when they really need it,” says Karl Mowat, Paccar Parts general marketing manager. Although Paccar has no online parts ordering sites, Kenworth owners can call PremierCare Roadside Assistance Center at (800) 592-7747, and Peterbilt customers can call TruckCare Roadside Assistance Center at (800) 837-2458. The system helps owners in need of parts find the closest dealer.
Daimler Trucks North America also offers no online parts ordering, but has a partnership with OEConnections.com, a supplier of online technology solutions, says Daniel Haggerty, of DTNA. That collaboration allows dealers to locate and buy parts for customers of DTNA’s brands: Freightliner Trucks, Western Star Trucks, Sterling Trucks, Detroit Diesel and Alliance Parts. Also, truckers can peruse Daimler products on the online catalogs and order through dealers at alliancebrandparts.com, freightlinertrucks.com, westernstartrucks.com and Detroit Diesel engine parts at detroitdiesel.com.