Great Dane announces national part, service support program
Great Dane announced at the TMC Spring Meeting in Tampa that it is dramatically expanding its existing national account program. The new AdvantEdge customer support program will provide enrolled members nationwide parts and service support from more than 100 Great Dane certified service providers as well as consolidated invoicing, upfront repair estimates and fully warranty coverage for all qualified Great Dane trailers.
“This is a customer driven program,” says Dave Durand, vice president, aftermarket parts for Great Dane. “After we launched our national account program in 2010, customers told us it was good, but could be better. And what they specifically requested was 24/7 emergency road service through the Great Dane dealer network. And that’s what AdvantEdge delivers.”
Durand says the program is open to owner-operators and fleets for no enrollment or monthly subscription charge. Members will enjoy access to more than 20,000 Great Dane certified mobile service providers offering mechanical, refrigerated and tire repair as well as towing services for Class 7 and 8 tractors and trailers. The program is available in the U.S., Canada and Mexico, with Great Dane providing full currency conversion invoicing for non-U.S. customers. “We already have 85 fleets enrolled in the program,” Durand notes. “And we welcome any fleet — even a guy with one trailer. He’ll enjoy the same level of roadside emergency service as the large fleets.”