Mack Trucks has launched the Mack Complete Care, a preventive maintenance and inspection plan that promotes compliance, safety and accountability, the company says.
Complete Care customers can contact Mack OneCall, Mack’s around-the-clock customer support network, to schedule their next service. The Complete Care service plan is recognized nationwide and redeemable at any authorized U.S. and Canadian Mack dealer.
Complete Care can be purchased with a new Mack truck or purchased separately within the first nine months after delivery. Custom plans for 36, 48 and 60 months are also available.
Customers utilizing Complete Care also have access to complete vehicle service history reporting through MVASIST, Mack’s web-based fleet service management. MVASIST allows customers to improve communications, manage costs, reduce downtime and increase operating efficiency. Through an online portal, customers are able to communicate with the dealer, initiate repairs, access a complete service history, approve and monitor repair status and manage repair expenses.