Truck stop etiquette
“We’re blessed that they are a hardworking group that has the proper etiquette without us having to force proper etiquette,” says Jay Stinnett, senior regional sales manager for Pilot/Flying J travel centers who has spent 15 years in the business, including two years as a truckstop manager.
Stinnett realizes truckers have a tough job and sometimes are frustrated by a long day behind the wheel. “We understand there are going to be times when they come in and might not be in the best of moods,” he says. “It’s our job to make their life on the road as enjoyable as possible.”
Most truckers expect truckstops to provide clean showers and good food, Stinnett says, and his company tries to meet those expectations by inspecting and updating facilities. Another growing demand is for wireless Internet service, which Pilot plans to enhance this year by rolling out a new network encompassing all of its locations.
Classic etiquette rules
The American original Benjamin Franklin plotted a personal development program by focusing on 13 virtues, a list he created at age 20 to follow the rest of his life. These are in his own words from his autobiography.
Temperance. Eat not to dullness; drink not to elevation.
Silence. Speak not but what may benefit others or yourself; avoid trifling conversation.
Order. Let all your things have their places; let each part of your business have its time.
Resolution. Resolve to perform what you ought; perform without fail what you resolve.
Frugality. Make no expense but to do good to others or yourself; waste nothing.
Industry. Lose no time; be always employed in something useful; cut off all unnecessary actions.
Sincerity. Use no hurtful deceit; think innocently and justly, and, if you speak, speak accordingly.
Justice. Wrong none by doing injuries, or omitting the benefits that are your duty.
Moderation. Avoid extremes; forbear resenting injuries so much as you think they deserve.
Cleanliness. Tolerate no uncleanliness in body, clothes or habitation.
Tranquility. Be not disturbed at trifles, or at accidents common or unavoidable.
Chastity. Rarely use venery but for health or offspring, never to dullness, weakness or the injury of your own or another’s peace or reputation.
Humility. Imitate Jesus and Socrates.