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Tag: customer service: Page 2
Electronic Logging Devices
POLL: Whatâs been your biggest issue with ELD equipment?
If youâre among the numerous owner-operators whoâve been forced into transitioning to e-logs in recent times, whatâs been the biggest issue youâve experienced with your provider/device, if any?
March 5, 2018
Electronic Logging Devices
Dealing with hours violations beyond your control in ELDs
Recording hours with ELDs: State and federal law enforcement officials urge drivers to practice blunt honesty in special cases, using annotations on duty statuses and status changes to explain the situation in detail. In many cases, officer leniency could prevail.
December 7, 2017
Channel 19
New app puts load tracking in the hands of independents
FreightPrint is out with a smartphone app and tracking service that harnesses the GPS and cellular communication capabilities of smartphones in order to put tracking tools and service into the hands of independents and small fleets.
November 13, 2017
Channel 19
âNo Broker Freightâ board: Service in limbo until further notice
A readerâs difficult experience with the load marketplace concludes; details on steps to take for others in similar situations; and a question: Anybody had success with a service marketing itself as connection to direct-ship freight?
October 18, 2016
Business
Going independent on TV: Todd and Tamera Sturgis
Overdriveâs 2013 Most Beautiful top-ten finisher Jessica Samko is likewise a featured hauler in this yearâs Shipping Wars season on A&E.
July 16, 2014
Business
Be your own boss: The wonders and woes of getting your own authority
It can be a hard road, but with careful planning and a little luck, getting your own authority can be a plus for operational freedom and income.
January 6, 2014
Voices
Going where others wonât: Owner-operator Jimmy Nevarez
Nevarez has made a career specialty out of short-haul in Los Angeles, Calif., as an owner-operator in spite of the many naysayers who told him it couldnât be done.
November 29, 2013
Equipment
Bridgestone cites value of Ecopia-FuelTech combo
Bridgestone officials say the company has redoubled its focus on delivering value to âthe boss,â its commercial customers.
August 15, 2012
Channel 19
Truck-Lite goes gonzo with customer service in new YouTube series
âCustomers often ask the same questions about the features and design of our products,â says Bob Ives, Truck-Liteâs marketing vice president. Coming upon a creative way to address those customer questions and concerns, the company has undertaken a series of YouTube vids that Ives says has proven an âexcellent toolâ to address âfeedback and concerns with [âŚ]
November 1, 2011
Channel 19
âAmerican Truckerâ rebroadcasts; my interview with the host
If you missed the debut episodes of the âAmerican Truckerâ series last Thursday on the Speed Channel, itâs being rebroadcast tonight at 8 and 11 p.m. ET, and 8 a.m. tomorrow. The next new episodes follow on Thursday, with âBandit and the Snowmanâ and âRobb and the Bear,â the latter likely to include sneak-peek material [âŚ]
March 1, 2011
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