The Latest for Truckers

| April 07, 2005

The Airgo System’s design is backed by a five-year, unlimited-miles warranty. It is available immediately to fleets of all sizes at a suggested retail price of $795 (tandem axle, eight tire applications). OEM and distributor pricing also are available.

Airgo Systems
(877) 550-6111

Brake technology
Haldex’s new 3000 series Haldex Friction products are made with a fiber coating process called cross-link technology to improve braking performance. The new technology creates a more complete bonding of resin and fiber, giving Haldex Friction products more strength, the company says.

Cross-link technology optimizes the bonding of key ingredients to the fibers, allowing for more friction modifiers and life-extending ingredients for enhanced lining life and superior friction stability. Cross-link technology reduces the need for abrasive fibers, improving brake drum life without sacrificing strength, the company says.


Customer Satisfaction Surveys
Peterbilt customers can now go online to provide feedback about their vehicle purchasing and ownership experiences through new web-based customer satisfaction surveys.

Peterbilt contacts customers 30 days and 18 months after their truck purchase to collect their comments and opinions on everything from interaction with the dealer salesperson to overall vehicle attributes, such as styling, ride quality and serviceability. Customers are contacted by letter and phone with instructions for taking the survey, and those who do not want to use the web-based option can complete the survey over the telephone with an independent, third-party service. Previously, the surveys were administered through the mail.

The surveys are available to Peterbilt customers only, and a valid chassis number is required. Customers who complete the survey are sent the Peterbilt TruckCare Parts and Services Coupon Book with more than $3,000 in parts and service discount vouchers for use at any Peterbilt dealership.


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