Tough calls

| September 02, 2009

Robert Wilbur became an owner-operator the same day he became a trucker. In 1980, Wilbur bought a 1970 Dodge dump truck and began hauling building materials for construction sites of MARTA, Atlanta’s rapid rail transit system, near his Acworth, Ga., home. “I got a chauffeur’s license and started trucking with pretty much no experience,” Wilbur says.
Twenty-nine years later, he’s approaching two million accident-free miles and holds the honor of being the Bennett Motor Express 2008 Trucker of the Year, his second such award with the company.

Wilbur signed on with the fleet in the mid-’80s after building over-the-road experience in a 1972 International TranStar he bought in 1981 from a friend. “He said I needed to get out of the dump truck business and start doing over-the-road,” Wilbur, 55, recalls.

He leased to Plantation Transport and began hauling lumber for sawmills in Georgia. When Plantation had financial trouble, Wilbur signed on with National Freight, stayed there three years and in 1987 went with Bennett. (The owners are not related to his wife, the former Wanda Sue Bennett.)

“I do not like to move,” Wilbur says. “I probably would still be with the first company if they hadn’t had money problems.” Wilbur, who prefers hauling flatbed freight to dry van, jumped at the chance to haul equipment for Bennett.

Bonita Coffee, general freight manager for the fleet, attributes Wilbur’s awards and impressive safety record to his experience. “His knowledge of the industry and just being on the road so much goes a long way,” she says.

Coffee says that Wilbur goes where his dispatcher needs him – and Bennett trusts him to go almost anywhere, too. “To send him out in the middle of an oil field, it’s no problem. If he thinks a load’s unsafe, he’ll say we need to do something different,” she says.

A primary carrier for AT&T’s disaster relief services, Bennett delivers generators whenever a natural disaster impacts communication lines. Wilbur is often among those moving the loads. He’s even responded to emergency calls at 2 a.m.

He especially likes hauling drop-deck freight such as air handlers, cooling units and John Deere construction equipment with the trailer he owns, a 53-ft. Transcraft step deck beaver tail.
“I don’t worry about where I’m going,” Wilbur says. “I worry when I get there.” That stems from Wilbur’s dedication and his good relationship with his dispatcher and his carrier, to which Wilbur attributes all of his accomplishments:: “They’re as much interested in your success as they are in their own.”

He advises young owner-operators to lease to a good company. “Maintaining a good relationship with agents, customers and dispatch will keep you moving,” he says.

Wilbur’s relationships outside work are equally important. Houston Chambers, his best friend of more than 40 years, notes his buddy’s social skills. “He cares about other people,” Chambers says. “He’s the type of guy that’s going to like you when he first sees you.”

Wilbur also is “proud of his equipment,” Chambers says, cleaning and polishing his 2004 Freightliner Classic himself. That’s just one reason Wilbur is frequently requested by Bennett’s customers.

“He keeps his equipment so neat and clean, when it pulls into a customer’s facility you know it’s going to be top-notch,” Coffee says. “He’s a clean-cut and very respectable individual, so we get a lot of customers requesting him. Right now the most important thing [in our industry] is customer service.”

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