The GPS Insight company, a provider of tailored GPS tracking and electronic-logging-device solutions for commercial and government fleets, was acknowledged last month for exceptional customer service in the 2018 American Business Awards program, known as the Stevie Awards.
GPS Insight won the Bronze Stevie Award for Customer Service Department of the Year in the software category. It made it the sixth award for customer service GPS Insight has won in recent years. The company was also the only telematics company that received an award for customer service this year.
Jake Stover, operations manager at GPS Insight, noted he was “very proud of our customer service teams, who work tirelessly to ensure the best possible experience for every customer. We are always evolving as an organization to continue to meet our customers’ expectations and deliver on this core differentiator in the telematics market.”
In a market — that for electronic logging devices, recently mandated to be used by most truckers — hit hard with new customer service challenges and expectations, GPS Insight’s tech support and account management teams, the company says, maintained customer response times and overall satisfaction. The company touts its service team’s Net Promoter Score of 56 against the software industry’s benchmark of 28. Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. It gauges the customer’s overall satisfaction with a company’s product or service and the customer’s loyalty to the brand.
