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Mack honors dealers for exceptional service

Mack Trucks named Tri-State Truck Center of Memphis, Tennessee, its 2017 North American Dealer of the Year.

As the truck maker’s Southeast Regional dealer of the year, Tri-State opened in 1945 and achieved 185 percent of its sales goal and 127 percent of its leasing plan in 2017.

“Tri-State Truck Center is an outstanding representative of the Mack brand,” said Jonathan Randall, senior vice president of sales and marketing for Mack Trucks North America. “Their commitment to offering a superior buying experience and exceptional after sale service and support ensures Mack customers are successful in their daily business of satisfying their customers.  We are proud to partner with them and wish them continued success.”

Rod and Jim Maddox, third-generation owners of Tri-State, operate nine full-service branches, including a new Little Rock, Arkansas, flagship store that opened in October 2017. Every Tri-State location in Tennessee, Mississippi, Missouri and Arkansas sells the entire range of Mack products, as well as provides leasing, parts, service and body shop services.

In addition Tri-State’s honors, Mack Trucks also awarded these dealers in its other regional sales divisions:

  • Northeast Region: Gabrielli Mack Sales & Service, Medford, New York
  • Central Region: Quincy Mack Sales & Service, Quincy, Illinois
  • Southwest Region: Shipley Motor Equipment Company, Lowell, Arkansas
  • West Region: Mountain West Truck Center, Salt Lake City, Utah
  • Canada Region: MacKay’s Truck Center, Truro, Nova Scotia, Canada

Gabrielli Mack Sales & Service was also named U.S. Mack Financial Services Dealer of the Year, while Vision Truck Group of Cambridge, Ontario, was named Canada Mack Financial Services Dealer of the Year. The Mack Leasing North America Dealer of the Year Award went to Vanguard Truck Leasing. Bruckner Truck Sales, Inc., received the North America Remarketing Dealer of the Year Award, and the overall Customer Satisfaction Award went to Nextran Truck Center in Orlando, Florida.

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