Loadtap’s chatbot dispatch system

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Updated Mar 16, 2018

Over the past eight months, the Loadtap company has been working closely with carrier and 3PL/broker advisors to develop a predictive freight matching platform. Its tech will give 3PLs and freight brokers visibility to capacity days in advance of it becoming available in their networks.

The platform officially went live on Tuesday, Feb. 27, and one of its central features is an automated chatbot dispatch system those party to the platform can use to communicate with drivers in their private networks.

The Loadtap chatbot helps dispatchers and brokers communicate with drivers a variety of load-status messages.The Loadtap chatbot helps dispatchers and brokers communicate with drivers a variety of load-status messages.

Integration with transportation management systems helps Laodtap customers quickly onboard carriers to private Loadtap networks to automate the tracking and freight matching process. Loadtap also uses TMS integration to capture service requirements and other load details to share automatically with carriers. The first system to have an integration with Loadtap is the MercuryGate TMS, company officials say.

As part of the freight matching process, Loadtap sends a text message to the driver/carrier to get permission to obtain location data. For added privacy, Loadtap is working on integrations with ELD providers to suspend all driver communications and tracking during off-duty periods.

Those interested to know more about Loadtap should read this linked CCJ report about the new tech service company.