DAT, GetLoaded consolidate support, billing in Portland

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DAT Solutions and its network of load boards is combining customer support and billing departments with Getloaded, a leading source of specialty and flatbed loads and trucks.

The combined operations will move to a larger facility in Portland in the third quarter to handle growth of the customer base.

“DAT and Getloaded will continue to run with separate databases of truckloads provided by 3rd parties and shippers, and truck postings from carriers,” said DAT Solutions Senior Vice President Don Thornton. “The number of customers we serve has grown exponentially, and the consolidation of our operational teams allows us to continue to deliver the world class service the industry expects from us.”

Twice in the past five years, the International Customer Management Institute (ICMI) has recognized DAT’s call center as the most outstanding in its class for exceptionally high customer satisfaction ratings, employee job satisfaction, and best-in-class call center management practices, the company says.

DAT was established in 1978 as the industry’s original load board at a truck stop on I-5 just north of Portland. For the next 30 years, DAT grew to become the industry’s largest loadboard, serving brokers, carriers, and shippers. In 2008, the company expanded its products to include real-time spot and contract market rate information and trends, and began publishing DAT Trendlines weekly, covering truckload supply and demand and rates.

Getloaded opened its doors in 1999 in Richmond, Va., and has subsequently grown to be a major load board, increasingly focused on specialized, flatbed, and hotshot loads.

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