The Penske Driver app/ELD added new functionality for Penske Truck Leasing customers, enabling app users to quickly report roadside assistance needs to the 24/7 Penske Roadside Assistance team, without ever making a call or being placed on hold. For truckers reporting a roadside issue, upon completion of the report a a place in line is immediately secured for assistance. Drivers and fleet managers receive real-time digital updates about the issue until it’s resolved.
“This is the latest benefit we’re making available to our customers and their drivers through our mobile apps,” said Sherry Sanger, senior vice president of marketing at Penske Truck Leasing. “We’ve worked closely with our customers and their drivers to help improve and speed up their roadside assistance experience using our mobile app. This new option frees up the driver to take care of their freight loads and make other important arrangements until we help get their vehicle back on the road.”
The free app, launched in 2017, offers a variety of utilities to Penske customers in full-service truck leasing, contract maintenance and commercial truck rental, from an electronic logging device to locators for service, rental, scale and fueling locations. The app also provides access to essential vehicle information, including full visibility into a vehicle’s recent service history, and the ability to digitally submit fuel receipts with a simple form and receipt photo.