The tech-enabled brokerage Convoy says it is now matching 95 percent of loads it facilitates “without human intervention” — in other words, shippers and carriers in 95 percent of cases are connecting for loads via the Convoy app and web-based platform without direct assistance from Convoy personnel during the transaction.
In the top markets out of and into which the broker’s shipper and carrier partners deliver and pickup, that figure has reached 100 percent, Convoy says, and includes routes from major West Coast markets such as Seattle, Portland and Los Angeles; Midwest routes from Chicago, Cincinnati and Milwaukee; routes from Texas markets such as Houston, Dallas, and San Antonio; Northeast routes from New York and Philadelphia; and Southeast routes from Atlanta and others.In the Convoy platform, via its mobile application, as in other similar apps from other brokers, owner-operators registered with the broker can book a load at the tap of a finger.
Convoy has been tracking carrier availability and pricing since the company’s founding to help indicate its progress with a goal of automation of both. For matching, the company has largely eliminated the call-intensive model for finding the right truck across Convoy’s national network. For pricing, the majority of loads are now also being handled without any human interaction. For a traditional broker, about 65 percent of expenses go toward employee and “each rep makes roughly 100 calls in order to book 10 loads,” Convoy notes, sourcing DAT Solutions.
Convoy’s efforts to eliminate a substantial amount of such expense, the company believes, have allowed it to both reduce costs for shippers and improve earnings for carriers, all the while investing in new innovations. Find a variety of features the company has added to its app and in-office dashboard in recent memory via this link.
