The DriveELD is out with some new functionality that come with mid- and higher-level tiers of subscription to its electronic logging device service.
“We really wanted to provide something that benefits the driver and maintains it in a single application,” says company marketing manager Bailey Hawn. A newly added mid-tier subscription for a $5 monthly premium over the base version now adds sophisticated turn-by-turn navigation to functions available in-app, powered by the well-known CoPilot Truck software.
The new service tier also adds in-app messaging to the base DriveELD ($15 monthly with no hardware purchase) package, which has since inception included document capture, a management and tracking portal and IFTA reporting in addition to hours and driver vehicle inspection report functions.
Jake McGuire, consulting for the company after work with a different ELD provider, lauds the company for its in-house customer support. “A lot of organizations have outsourced their support,” he says. “One of the things that we’ve committed to at Drive is to not outsource our support.” Support representatives are based in Iowa, and “that’s the way we’re going to keep that.”
While their central support center isn’t open 24/7, requests for support are monitored overnight, he adds.