Uptime: Mack TerraPro pumpers get GuardDog support standard option

The Mack TerraPro in a concrete pumper applicationThe Mack TerraPro in a concrete pumper application

To simplify service needs for customers in the concrete pumper application, Mack Trucks now offers specialized support. The company’s GuardDog Connect integrated telematics solution will be standard on Mack TerraPro concrete pumper models ordered as of April 2015.

Included in Mack’s concrete pumper solution is specialized body builder support, also unique to the industry.

Designed to maximize uptime by streamlining service needs, the support program combines the expertise of Mack OneCall, Mack’s 24/7 customer support service agents, and technical and dealership experts with specialized body builder knowledge. The result is a simplified network of focused customer support, minimizing potential customer downtime.

“As soon as a critical fault code is detected, the body builder support team is on the case, making the communication proactive, seamless and comprehensive,” said Stephen Roy, president of Mack North American Sales and Marketing. The program has been standard on the Pinnacle, Granite and Titan models since 2013.

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