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Tag: customers: Page 2
Overdrive Radio
Donât have to be a âone-and-doneâ: Know your customer to survive/thrive in the first year with carrier authority
For most new independent owner-ops, emphasizes Kevin Rutherford in this edition of Overdrive Radio, the customer (fundamentally the entity that pays your business for its service) is one, a few or several brokers. Too many owner-ops fail to see or treat their brokers like a customer, without which failure is any businessâ destiny. And: A view from the other side with small broker Al Zellmer.
April 20, 2018
Channel 19
âThe Driveâ owner-operator-focused three-day conference; NPR radio and truckers
âThe Driveâ conference, the brainchild of Patriot Star small fleet owners and Trucking With Authority podcast hosts Kenny and Elizabeth Long, happens October 17-19 in North Kansas City.
August 22, 2017
Overdrive Radio
Donât get âbeat upâ on rates: Strong service to keep the customer honest
This podcast talk with owner-operator Monte Wiederhold focuses in on the direct-customer base Wiederhold notes heâs been fortunate to maintain through the recent âebb and flowâ years of spotty freight and demand in the wider economy, and the emphasis on timely communication and dependability thatâs helped immensely to keep those customers.
June 15, 2017
Overdrive Radio
One owner-operatorâs evolution through continual education: A run with Gary Buchs
From the road with Landstar-leased owner-operator Gary Buchs: This podcast, recorded just prior to the July 4 holiday, ranged across Buchsâ business evolution as an owner-operator throughout much of the last decade and a half.
August 4, 2016
Business
Building the customer base: Work the relationship for the long term
Working the spot market via load boards, you may never lay eyes on the face of the freight broker. By contrast, going after direct shipper contracts is largely an exercise in long-term relationship building.
January 7, 2016
Business
The question any independent owner-operator business must answer
âWhy is anybody going to use you to ship their material?â â your businessâ distinguishing âwhy youâ factor could take many forms, such as in these examples related to specialized equipment, geography and freight niche.
January 6, 2016
Channel 19
Building the customer base: Introducing Utah-based Brandt King of King Farms Trucking
King and his King Farms Trucking grew from a one-truck Utah-based operation to 34 trucks by building lanes loaded both ways with shipper-direct reefer freight.
November 14, 2015
Voices
POLL: Independents, whoâs your primary customer?
Do you haul freight sourced from one broker exclusively or a mix of multiple brokers? One direct shipper with brokered freight on the return? Other combinations?
November 12, 2015
Voices
POLL: Best method of calculating fair detention-pay rates?
How do you determine what to ask for detention rates per hour? Assuming allowing for reasonable load/unload times to be âfree,â which of the options here best describes how you do, or would, make the calculation?
August 4, 2015
Voices
Poll: Chief attraction of maintaining your own operating authority?
Is it that control over all aspects of the business yields greater cost-saving opportunities, better income (particularly with direct customers), or something else? Tell us what you think here.
November 13, 2013
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