A snapshot of the new mobile claims process within Progressive’s app.Progressive, whose trucking insurance product is focused on the small fleet and owner-operator market, has updated its claims process to allow drivers to file claims for single-vehicle accidents within its mobile app. The update is meant to speed the claims process and help reduce downtime.
After a single-vehicle crash, drivers can use the Progressive Insurance app (available on iPhone an Android) to snap photos of their truck and begin the claims process remotely. Progressive will then use the photos to make an estimate and send payment for repairs. The mobile claims process launched this week at the Mid-America Trucking Show in Louisville, Kentucky, and is available for use.
The mobile claims process for single-vehicle crashes allows drivers to skip the multiple trips to body shops and claims offices to receive insurance payments for damage repairs, says Dave Lubeck of Progressive Commercial.
He also provided an update on the company’s Smart Haul program, which allows its owner-operator and small fleet customers to provide data from their electronic logging device to Progressive and then receive discounts on their insurance premiums.
Just for providing ELD data to Progressive, operators and small fleets will reduce their premiums by 3 percent annually, but discounts of up to 18 percent are available, depending on compliance and events data from electronic logs. Lubeck says Progressive only has access to the static ELD data provided to them and only looks at the data once a year to make a determination about insurance premium discounts.
About 50 percent of Progressive customers have provided their ELD data to the company, he says, and the average savings in the Smart Haul program is about 10 percent — nearly $1,400 annually, he says.
